Returns Policy
Changed your mind? Would you like to return a product? No problem. You have the right to cancel your purchase or return your order within 30 days of receipt, without giving any reason. The 30-day period starts the day after you (or a designated third party) receive the product.
Return Conditions
To ensure a smooth refund process, please note the following:
– Register First: Returns must be registered using the form below within 30 days of receipt.
– Condition: Items must be returned unused, undamaged, and clean (preferably in the original packaging).
– Return Costs: You are responsible for the cost of return postage. These costs will not be reimbursed.
– Procedure: After submitting the form, you will receive an email with the correct return address and packing instructions. Please follow these carefully.
Please note: Unfortunately, we cannot process refunds for items that do not meet these conditions.
Contact Details
Email: info@bigbagsbritain.co.uk
Hours
Monday – Friday, 8:00am – 5:00pm
You can email us or use the contact form 24/7. We aim to respond to all queries within 1 working day.