We aim to process returns within 7 days of receipt. Returns that do not meet the conditions below will be refused and sent back to the sender.

Conditions for return:
Pre-register your return by email to info@bigbagbritain.co.uk

After receiving your email, you will receive instructions for returning the item.
– You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
– Include a copy of the invoice, the packing slip, and the reason for the return with the return shipment. You can include these in the box.
– The item must be returned in its entirety, including accessories and instructions.

To exercise the right to cancel, you must inform us
Big Bags Britain
West Horndon Brentwood
Unit 1 Horndon Industrial Park
CM13 3XL

info@bigbagsbritain.co.uk
+44 (0) 203 500 1169 

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.